Case Study 2
A services company approached us with interworking challenges between teams and between various levels of leadership.
Discovery
Based on discussions with the key stakeholders, we arrived at a set of problem domains. A 360-degree feedback
framework was designed to specifically address the problem domains identified.
Approach
- We administered the 360-degree survey to the leadership across the organization – CxOs, HR, Sales,
- Delivery, Practice teams.
- Before the start of the survey, we met all the respondents (in multiple sessions) for a detailed briefing
- This briefing session was used to communicate the objective of this intervention, the expectation from
- each of the participants, the assurance that this will be an anonymous feedback, and that the feedback.
Findings
- •he feedback was analysed at the organizational level and the individual level
- The analysis covered the quantitative feedback as well as qualitative comments.
- At the organizational level, the feedback data was presented in the form of charts. The feedback was
- summarised as 6 key messages leading to 9 specific actions
- The individual feedback was delivered to each leader in a one on one discussion
- Each of these feedback consisted of analysis of data in charts, leading to key messages and suggested next
- steps